The following case summaries give examples of results that clients have achieved. The names have been changed to protect confidentiality.
Peter – Operations director in global, private sector firm
Peter had been asked to do a feasibility study into a massive capital investment project which would impact the operations of the company globally but was struggling with having to report to two different Group Board Directors with different agendas. Power of position was significant in the organisation but across the international company managers were bemoaning the lack of clear direction.
The work centred on gaining role clarity, identifying key stakeholders, clarifying their needs and the measures of success for Peter and the business and then identifying and delivering an agreed action plan. A variety of approaches and tools were used.
- Successful sign off for the major investment project.
- The development of excellent relationships with key international managers.
- An enlarged team of experienced professionals, several of whom have requested coaching themselves.
- The offer of a key promotion.
Jonathan – Public Sector Manager.
Jonathan is a senior manager and internationally respected clinician running a world class centre of excellence. Against his recommendation Jonathan’s department is in the midst of amalgamation with another as a part of a major re-organisation to reduce costs and amidst a culture of bullying and extensive use of management consultants who are not clinical specialists.
Using a series of critical incident events the work has focused on Jonathan being clear about the values that drive his clinical and leadership practice, his vision for the his department and new innovative ways of working. Once he realised that patient care has not been adversely affected by the organisational changes Jonathan’s frustrations have abated and he has managed his feelings much more effectively. The journey has been an iterative one between big picture clarity and immediate action.
- Clarity about the key issues he can influence in senior meetings and success in doing so
- Increased optimism that he may be able to halt the amalgamation though the increased influence he now enjoys
- A more appreciative, empathetic view of the pressures other senior managers face
- Personal recognition of the high regard in which he is held by key clinicians outside his team.